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05 / Nacravo · Professional project

Connecting acquisition and CRM across a multi-brand service-growth programme.

A service-led growth programme spanning six brands in the UAE and Saudi Arabia, with paid acquisition, landing pages, CRM and reporting.

CONTEXT

Growth, paid acquisition and commercial systems within Durrani Group

FOCUS

Service business

EVIDENCE

Professional project

WORKFLOW ARCHITECTURE
Lead
Website / Ads / WhatsApp
CRM
Qualification
Assignment
Follow-up
Quotation
Won
Revenue
Management reporting
Illustrative system architectureStrategy → Execution
AED 3.9MProgramme ad budget
28,000+Qualified leads
39%CPL reduction
6.4×Reported ROAS
35+Landing funnels
20+CRM automation workflows
01 / Project context

The commercial setting.

The Nacravo achievements record describes a six-brand programme across the UAE and Saudi Arabia. The figures below represent that programme, rather than one isolated service campaign.

Growth, paid acquisition and commercial systems within Durrani Group

02 / The starting point

The business problem.

Service demand needed to convert into qualified enquiries and a consistent sales follow-up process across brands, markets and project offers.

03 / Diagnosis

Where the opportunity sat.

Generating more leads would have limited value without clear qualification, consistent landing pages and a shared view of marketing-to-sales progression.

04 / The thinking

Build around the connection.

Combine audience and offer segmentation with dedicated funnels, CRM automation and commercial reporting.

05 / The work

From strategy to execution.

  1. 01

    Built campaign and landing-page coverage around service needs and market segments.

  2. 02

    Supported lead qualification, assignment, follow-up and CRM workflow development.

  3. 03

    Developed creative and audience testing across the programme.

  4. 04

    Connected weekly executive dashboards with acquisition and sales-stage reporting.

06 / Technology & systems

The delivery stack.

Acquisition strategyCRMAnalyticsCreativeCommercial reporting
07 / What the evidence supports

The outcome, in context.

Reported scope: AED 3.9M ad budget, 120+ campaigns, 35+ landing funnels and 20+ CRM automation workflows.

Reported results: 28,000+ qualified leads, 39% lower CPL and 6.4× advertising ROAS.

The record also reports a 46% improvement in lead-to-customer conversion and 58% improvement in conversion rate; these are reported relative improvements.

Source & attribution

Owner-confirmed achievements workbook · supplied September 2026 · Nacravo / multi-brand programme

Reported project results from my supplied achievements record. These describe the programme outcome and my contribution within the delivery team. They are not a guarantee of future performance. A reporting period is not specified in the workbook.

08 / Looking ahead

Lessons & next opportunity.

Service acquisition needs clear qualification and a dependable handoff to sales.

Next opportunity: measure cohort-level contribution and sales-cycle time by brand and service.

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